Privacy Policy
Crypto Ledger Advanced Privacy Policy describes how personal data is collected, processed, stored, and protected when users interact with Crypto Ledger advanced usage services, hardware wallets, companion applications, and related power user resources. This policy applies comprehensively to all platforms where advanced functionality operates, including hardware wallet devices, desktop applications for Windows, macOS, and Linux, mobile applications for iOS and Android, and web properties providing advanced documentation and support.
This Privacy Policy was last updated in January 2026. Periodic review is recommended as updates may occur reflecting changes in data handling practices, regulatory requirements, or service capabilities across jurisdictions where users access services. Continued use of Crypto Ledger services after policy updates constitutes acceptance of revised terms governing ongoing data processing.
Data Collection
Crypto Ledger Advanced services collect limited categories of personal data necessary for providing advanced wallet functionality while maintaining the security and privacy expectations of cryptocurrency users who specifically choose hardware wallet protection for their assets.
Advanced feature data includes anonymized information about passphrase usage patterns, multi-account configurations, and expert mode activation when users engage with power user features. This data supports feature improvement without identifying specific users or their holdings. Passphrase secrets are never transmitted or stored outside the secure element.
Account management data includes anonymized patterns of account creation, organization preferences, and cross-device usage when users configure multiple accounts. This data supports software improvement without tracking individual portfolios.
Recovery interaction data includes anonymized information about recovery initiation and completion patterns. This data helps improve recovery procedures and documentation without accessing recovery phrases or resulting wallet contents.
Long-term usage data includes anonymized maintenance patterns, update frequencies, and device lifecycle information. This data supports long-term planning and documentation improvement without identifying individual users.
Support interaction data includes information users provide when submitting advanced usage inquiries through official channels. This data is necessary for providing accurate guidance and resolving reported configuration issues.
Website visitor data comprises standard server logs including IP addresses, browser types, pages visited, and timestamps. This data supports security monitoring, abuse prevention, and content improvement analysis.
Cookies and Tracking Technologies
Crypto Ledger websites use cookies and similar technologies for functionality and analysis purposes with user control over non-essential categories.
Essential cookies enable core website functions including navigation, session management, download initiation, and security features. These cookies are strictly necessary for proper website operation and cannot be disabled without affecting functionality. Essential cookies do not track users across websites or collect information for advertising purposes.
Analytics cookies collect anonymized website usage data including advanced documentation page visits, power user guide engagement patterns, and navigation sequences. These cookies support content improvement and user experience optimization. Analytics cookies can be disabled through the consent interface presented on first visit without affecting wallet functionality.
Preference cookies remember user selections including display preferences, language settings, and interface configurations. These cookies improve user experience by reducing repetitive selections and can be managed through browser settings or the consent interface.
Cookie consent preferences persist for 13 months before requiring renewal, in compliance with applicable regulations. Users can modify preferences at any time through settings links available in website footers.
Analytics and Performance Monitoring
Crypto Ledger Advanced uses analytics to understand feature adoption and usage patterns while maintaining user privacy through aggregation and anonymization practices.
Feature analytics track anonymous patterns of advanced feature usage including passphrase adoption rates and multi-account configuration preferences. This data helps prioritize development without tracking individual users or their specific configurations.
Recovery analytics aggregate anonymous patterns of recovery initiation and successful completion. This information improves recovery documentation and identifies common challenges without accessing actual recovery attempts.
Application analytics operate through opt-in telemetry that users enable or disable during initial setup. Enabled telemetry collects anonymized events while users declining analytics transmit no telemetry data whatsoever, with no functional penalties or feature restrictions.
Analytics data retention follows a 26-month rolling period aligning with typical product development cycles. After this period, aggregated trend data archives for historical comparison while raw event data undergoes permanent deletion from all systems.
Third-Party Tools and Services
Crypto Ledger Advanced integrates with third-party services for specific functions with data sharing governed by respective service privacy policies and data processing agreements.
Genuine check services verify hardware wallet authenticity through secure attestation protocols. This verification communicates with Ledger security infrastructure to confirm device integrity without transmitting private keys, recovery phrases, passphrases, or balance information.
Blockchain network nodes receive transaction data when users broadcast signed transactions through the companion software. This data is inherently public on blockchain networks and is required for transaction processing across all supported coins.
Third-party wallet integrations may transmit transaction requests to Ledger devices. These integrations do not access recovery phrases or private keys; they receive only cryptographic signatures after user confirmation.
Cloud infrastructure providers host backend services under data processing agreements requiring compliance with applicable data protection regulations including GDPR requirements.
Data Security
Crypto Ledger Advanced implements comprehensive technical and organizational security measures protecting user data throughout collection, processing, and storage operations.
Security measures include TLS 1.3 encryption for all data transmission protecting against interception, hardware secure element protection preventing private key extraction, passphrase processing occurring exclusively within secure element, firmware signature validation blocking unauthorized code, access controls restricting employee data access to authorized personnel, regular security audits conducted by independent third-party firms, and incident response procedures for identifying and addressing potential breaches.
We never ask for your recovery phrase or private keys. The Crypto Ledger architecture ensures recovery phrases, passphrases, and private keys exist exclusively inside hardware wallet secure elements, isolated from all connected systems including companion software, computers, and mobile devices. These cryptographic secrets are never transmitted to Ledger servers, companion applications, or third parties during any advanced usage operation. Any request for recovery phrases, passphrases, or private keys through any channel should be immediately recognized as a phishing attempt and reported to official support.
Data Retention
Crypto Ledger Advanced retains personal data only for durations necessary to fulfill stated purposes, applying appropriate deletion schedules to different data categories.
Website server logs are retained for 90 days supporting security monitoring and abuse investigation, then permanently deleted from all systems. Analytics data follows 26-month rolling retention for product improvement, with subsequent archival of aggregated trends and deletion of raw event data. Advanced feature interaction data follows similar retention schedules.
Genuine check records are retained for 18 months supporting security verification and counterfeit tracking. Support tickets are retained for 3 years following last interaction, enabling follow-up assistance and pattern identification. Cookie consent records follow 13-month retention per regulatory guidelines.
Users can request data deletion subject to legal retention requirements through the support portal. Deletion requests require identity verification before processing to prevent unauthorized access to deletion capabilities.
User Rights
Depending on jurisdiction, users may exercise rights regarding personal data including access to personal data held about them, correction of inaccurate or incomplete data, deletion of personal data subject to legal retention requirements, restriction of data processing, data portability in structured machine-readable formats, objection to processing based on legitimate interests, and withdrawal of consent for consent-based processing without affecting prior processing legality.
Rights requests can be submitted through the support portal at support.ledger.com. Identity verification may be required before processing to prevent unauthorized access to personal data or exercise of deletion rights. Responses are provided within 30 days or within shorter timeframes required by applicable law in specific jurisdictions.
International Transfers
Data may be transferred internationally for processing by service providers and infrastructure partners located outside the user's jurisdiction to enable global service delivery. Such transfers are protected by appropriate safeguards including Standard Contractual Clauses approved by relevant regulatory authorities, adequacy decisions recognizing equivalent data protection standards in destination countries, and binding corporate rules where applicable.
Children Privacy
Crypto Ledger services are not directed at individuals under 18 years of age. Personal data from minors is not knowingly collected during advanced wallet usage or related activities. If such collection is discovered through user report or internal processes, the data will be deleted promptly upon notification without requiring additional verification.
Policy Changes
This policy may be updated to reflect changes in data handling practices, regulatory requirements, or service capabilities affecting data processing activities. Material changes will be communicated through application interfaces during updates, website notices prominently displayed on affected pages, or direct communication where appropriate contact information exists.
Privacy Inquiries
Privacy questions can be directed to the support portal at support.ledger.com using the privacy category for appropriate routing. Privacy-related inquiries receive priority handling within applicable regulatory timeframes. For general advanced usage support unrelated to privacy rights, visit our Contact page.